Return & Exchange Policy

We want you to be completely satisfied with your dining room setup. Due to the size, nature, and assembly of our products, please review this policy carefully.

1. Return & Exchange Window & Condition
You may request a return or exchange within 30 days of delivery for items in brand new, unused, unassembled condition, and returned in their original, undamaged packaging with all parts, hardware, and manuals.

2. Strictly Non-Returnable Items
The following items and situations are not eligible for return or exchange:

  • Assembled Furniture: Any table, dining chair, or rack that has been assembled, used, or shows any signs of wear (including chairs that have been sat on or racks holding items).

  • Custom or Made-to-Order Items: Tables or chairs ordered in specific finishes, sizes, or fabrics.

  • Final Sale Items: Products marked "Final Sale," "Clearance," or "Open Box."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact or is damaged by the customer.

  • Items damaged due to customer misuse, improper assembly, or accidents.

3. Return Process & Fees (For Eligible Unassembled Items)

  • To Initiate: Contact customer service for a Return Merchandise Authorization (RMA). Returns without an RMA will not be accepted.

  • Customer Responsibilities: You are responsible for:

    • Safely disassembling the item (if partial assembly occurred).

    • Repacking it securely in the original manufacturer's packaging.

    • Arranging and paying for return freight shipping (costs are substantial for tables and multi-chair sets).

  • Restocking Fee: A 20% restocking fee will be deducted from your refund for all accepted returns to cover processing, inspection, and inventory loss.

  • Refunds: Issued to the original payment method within 10-15 business days after we receive and inspect the return. Original shipping and handling fees are non-refundable.

4. Exchanges
Exchanges for a different color, size, or style are handled as a return (following the process above) and a new purchase.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. For white-glove deliveries, note any damage on the delivery paperwork before signing.

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos/videos of the damage/defect and all packaging.

  3. Keep all packaging materials.
    We will arrange an inspection and resolve the issue with a repair, replacement part, or full replacement.